Privacy policy

This Privacy Policy explains how franrawlingsart.co.uk (the “Site”, “we” or "us") collects, uses, and discloses your Personal Information when you visit the site or make a purchase.

Personal Information Collected:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. This information includes: 

  • login information
  • e-mail address
  • password
  • names and addresses
  • payment details (including credit card information)
  • comments, feedback, product reviews and recommendations
  • computer and connection information
  • purchase history.

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

We may also use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

We collect such Non-personal and Personal Information for the following purposes:

  • to provide products or services to you to fulfil our contract
  • to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations
  • communicate with you and provide you with ongoing customer assistance and technical support
  • screen our orders for potential risk or fraud
  • when in line with the preferences you have shared with us, provide you with general or personalised information, advertising or promotional messages relating to our products or services.

  • To comply with any applicable laws and regulations

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.

Disclosure to external organisations for business purposes:  

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, which include:

  • Shopify. We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Royal Mail. We use royal mail for our delivery services. In order to send your products, we will share your name and address with Royal Mail. 
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Cookies:

Cookies are text files containing small amounts of information which are downloaded to the computer or device you are using when you visit a website. Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising and this might affect your user experience

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

 

We reserve the right to update this Privacy Policy at any time, for example due to changes to our practices or other operational, legal, or regulatory reasons so please review it frequently.  Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

If you would like to: access, correct, amend or delete any personal information we have about you, or if you don't want us to process your data anymore, please contact us at franrawlingsart@gmail.com 

 Last updated: 30/08/2021